Complete details about our delivery services, shipping costs, and delivery areas for contact lens orders.
NoMariq Vision Care provides delivery services throughout Metro Manila and selected areas in the Philippines. Our primary delivery coverage includes all cities within the National Capital Region (NCR), ensuring convenient access to our contact lens products for customers in urban and suburban areas. We continuously expand our delivery network to reach more customers across the Philippines.
Within Metro Manila, we deliver to all major cities including Makati, Manila, Quezon City, Pasig, Mandaluyong, San Juan, Taguig, Parañaque, Las Piñas, Muntinlupa, Marikina, Caloocan, Malabon, Navotas, and Valenzuela. Our delivery network also extends to nearby provinces including Rizal, Laguna, Cavite, and Bulacan, subject to minimum order requirements and additional delivery charges.
For areas outside our standard delivery zones, we offer special delivery arrangements through our partner courier services. These deliveries may take additional time and incur extra charges, which will be communicated to you before order confirmation. We are committed to reaching as many customers as possible while maintaining our quality service standards.
We offer multiple shipping options to accommodate different customer needs and preferences. Our standard delivery service typically takes 1-3 business days within Metro Manila, depending on your location and the time of order placement. Orders placed before 2:00 PM on weekdays are usually processed the same day, while orders placed after this time or on weekends are processed the next business day.
For urgent orders, we provide same-day delivery service within selected areas of Metro Manila. This service is available for orders placed before 12:00 PM and is subject to product availability and delivery capacity. Same-day delivery is particularly useful for customers who need immediate replacement lenses or have urgent vision correction needs.
We also offer scheduled delivery services for customers who prefer to receive their orders at specific times. This service allows you to choose a preferred delivery window, such as morning (9:00 AM - 12:00 PM), afternoon (1:00 PM - 5:00 PM), or evening (6:00 PM - 8:00 PM). Scheduled delivery helps ensure someone is available to receive your order and provides greater convenience for busy customers.
Our shipping costs are calculated based on order value, delivery distance, and selected shipping method. For orders within Metro Manila, we offer free standard delivery on orders above ₱2,000. Orders below this amount are subject to a delivery fee of ₱150 for most areas within Metro Manila. This free delivery threshold encourages customers to stock up on their contact lens supplies while saving on shipping costs.
Same-day delivery service incurs an additional charge of ₱200 on top of standard delivery fees. This premium service fee covers the expedited processing and priority handling required to deliver your order within hours of placement. The same-day delivery option is particularly valuable for customers who need immediate replacement lenses or have time-sensitive vision correction needs.
For deliveries outside Metro Manila, shipping costs vary depending on the destination and shipping method. These costs typically range from ₱200 to ₱500, depending on the distance and complexity of the delivery route. We provide transparent pricing information during the checkout process, so you know exactly what you'll pay before confirming your order. Special promotions and bulk order discounts may apply to shipping costs.
| Delivery Area | Standard Delivery | Same-Day Delivery | Timeframe |
|---|---|---|---|
| Metro Manila (Orders ₱2,000+) | Free | ₱200 | 1-3 days / Same day |
| Metro Manila (Orders below ₱2,000) | ₱150 | ₱350 | 1-3 days / Same day |
| Nearby Provinces | ₱200-₱500 | Not available | 3-5 days |
All orders are processed in the order they are received, with priority given to same-day delivery requests and urgent medical needs. Our order processing begins as soon as we receive your order confirmation and payment verification. We carefully review each order to ensure accuracy and verify that all requested products are available in our inventory before proceeding with fulfillment.
During the processing phase, we prepare your contact lenses according to strict quality control standards. Each product is inspected for packaging integrity, expiration dates, and proper storage conditions. We ensure that all lenses are handled in clean, sterile environments to maintain their safety and effectiveness. This attention to detail helps prevent quality issues and ensures customer satisfaction.
Once your order is processed and prepared for shipment, we generate tracking information and send you a confirmation email with delivery details. This email includes your order number, estimated delivery time, and contact information for our delivery team. We also provide real-time updates on your order status through SMS notifications, keeping you informed throughout the delivery process.
Our delivery team follows strict procedures to ensure secure and professional delivery of your contact lens orders. Upon arrival at your delivery address, our courier will contact you by phone to confirm your availability and coordinate the handover. We require a valid ID from the recipient to verify identity and ensure the order reaches the correct person. This security measure helps prevent unauthorized deliveries and protects your privacy.
For cash-on-delivery orders, payment must be made in full at the time of delivery. We accept cash payments in Philippine Peso and provide official receipts for all transactions. Our delivery personnel carry proper identification and wear company uniforms for easy recognition. They are trained to handle contact lenses properly and maintain professional standards throughout the delivery process.
If you are not available at the time of delivery, our courier will attempt to contact you by phone to reschedule. We typically make up to three delivery attempts before returning the order to our facility. Additional delivery charges may apply for failed delivery attempts due to customer unavailability. We encourage customers to provide accurate contact information and be available during their selected delivery window.
We provide comprehensive tracking services for all orders, allowing you to monitor your delivery from dispatch to arrival. Once your order is shipped, you will receive a tracking number via email and SMS. This tracking number can be used to check the real-time status of your delivery through our website or by contacting our customer service team. Our tracking system provides detailed information about your order's location and estimated delivery time.
Our tracking system sends automatic notifications at key stages of the delivery process, including order confirmation, dispatch, out for delivery, and successful delivery. These notifications help you stay informed about your order's progress and allow you to plan accordingly. You can also opt to receive additional notifications such as when your order is being prepared or when there are any delivery delays.
For customers who prefer real-time updates, we offer GPS tracking for same-day and scheduled deliveries. This feature allows you to see your delivery's approximate location and estimated arrival time. GPS tracking is particularly useful for time-sensitive orders and helps reduce uncertainty about delivery timing. All tracking information is secure and only accessible to authorized personnel and the order recipient.
We accommodate special delivery requirements to ensure your contact lenses reach you in optimal condition. For customers living in high-rise buildings, we coordinate with building security and management to ensure smooth delivery. We may require additional information such as building names, floor numbers, and specific instructions for reaching your unit. This coordination helps prevent delivery delays and ensures your order reaches you promptly.
For business deliveries, we offer flexible scheduling to accommodate office hours and reception procedures. We can coordinate with your office reception or designated contact person to ensure professional delivery. Business deliveries may require additional verification procedures, including company letterhead authorization or specific delivery instructions. We work closely with corporate clients to establish efficient delivery procedures that meet their needs.
Customers with special handling requirements due to medical conditions or accessibility needs can request customized delivery services. We are committed to ensuring all customers can access our products regardless of their individual circumstances. Special delivery arrangements may include specific timing, handling procedures, or additional support services. Please contact our customer service team to discuss your specific requirements and arrange appropriate delivery solutions.
While we strive to meet all delivery commitments, occasional delays may occur due to factors beyond our control, including severe weather conditions, traffic congestion, or unforeseen circumstances. In such cases, we will notify you immediately and provide updated delivery information. We understand that timely delivery is important for your vision needs, and we work diligently to minimize any disruptions to our delivery schedule.
If your order is delayed beyond the promised delivery timeframe, we will offer compensation in the form of delivery fee refunds or credit toward future purchases. The specific compensation depends on the length of the delay and the circumstances involved. We believe in taking responsibility for delivery issues and maintaining customer satisfaction even when facing unexpected challenges.
Common delivery issues such as incorrect addresses, unavailable recipients, or access problems are usually resolved quickly through direct communication with customers. Our customer service team is available to assist with any delivery-related concerns and can coordinate with our delivery personnel to resolve issues promptly. We maintain detailed records of all delivery attempts and resolutions to ensure consistent service quality.
Currently, NoMariq Vision Care focuses on serving customers within the Philippines and does not offer international shipping services. This limitation allows us to maintain strict quality control standards and comply with local regulations governing the sale and distribution of contact lenses. Our expertise in the Philippine market enables us to provide superior service and support to local customers.
For customers traveling internationally who need contact lens supplies, we recommend placing orders well in advance of your departure date. We can provide guidance on carrying contact lenses during travel and maintaining proper storage conditions. Our customer service team can also assist with recommendations for international contact lens suppliers if you need emergency supplies while abroad.
We continuously evaluate opportunities to expand our services and may consider international shipping in the future as our business grows. Any expansion of our delivery services will be announced through our website and customer communications. We appreciate your understanding of our current service limitations and our commitment to providing excellent service within our established delivery areas.
All packages are securely packaged to protect your contact lenses during transit and ensure they arrive in perfect condition. We use appropriate packaging materials including protective cushioning, moisture barriers, and temperature-resistant containers when necessary. Our packaging procedures are designed to maintain product integrity and prevent damage during handling and transport.
We provide insurance coverage for all deliveries to protect against loss, theft, or damage during transit. This insurance coverage is included in our delivery service at no additional cost to customers. In the rare event that your order is lost or damaged during delivery, we will replace the products at no charge or provide a full refund, depending on your preference and product availability.
Our insurance coverage includes protection against various risks including theft, accidental damage, and delivery to incorrect addresses due to carrier error. Claims are processed quickly and efficiently, with most cases resolved within 24-48 hours. We maintain detailed documentation of all shipments and work closely with our delivery partners to ensure comprehensive coverage and prompt resolution of any issues.
NoMariq Vision Care is committed to environmental sustainability and minimizing the environmental impact of our delivery operations. We use eco-friendly packaging materials whenever possible, including recyclable boxes, biodegradable cushioning materials, and minimal packaging designs. Our goal is to protect your products while reducing waste and environmental impact.
We optimize our delivery routes to minimize fuel consumption and reduce carbon emissions. Our delivery planning system uses advanced algorithms to create efficient routes that reduce travel time and environmental impact. We also encourage customers to consolidate orders when possible to reduce the number of individual deliveries and their associated environmental costs.
We partner with environmentally conscious delivery services and continuously seek ways to improve our sustainability practices. This includes exploring electric delivery vehicles, carbon offset programs, and waste reduction initiatives. We believe that responsible business practices benefit both our customers and the environment, and we are committed to continuous improvement in this area.
Our customer support team is available to assist with any delivery-related questions or concerns. You can contact us by phone at +63 2 8856 4729, email at support@nomariq.org, or through our website's live chat feature. Our support team has access to real-time tracking information and can provide detailed updates on your order status, delivery progress, and any issues that may arise during the delivery process.
We provide proactive customer support by monitoring all deliveries and reaching out to customers if we identify potential issues. This includes weather-related delays, address verification needs, or special handling requirements. Our goal is to resolve issues before they impact your delivery experience and ensure you receive your contact lenses when expected.
For urgent delivery issues or time-sensitive concerns, we offer priority customer support with faster response times and dedicated assistance. This service is particularly valuable for customers who need immediate solutions or have medical needs that require prompt attention. Our support team is trained to handle various delivery scenarios and can coordinate with our delivery partners to resolve issues quickly and effectively.
Last Updated: December 2024