Your privacy is important to us. This policy explains how NoMariq Vision Care collects, uses, and protects your personal information.
We collect information that you provide directly to us when you use our contact lens services, place orders, or communicate with us. This includes your name, email address, phone number, delivery address, and prescription details when you submit order forms or contact us for consultations. We also collect information about your vision needs and preferences to better serve you with appropriate contact lens recommendations.
Additionally, we may collect information automatically when you visit our website, including your IP address, browser type, device information, and usage patterns. This technical information helps us improve our website performance and user experience. We use cookies and similar technologies to enhance your browsing experience and provide personalized content.
We may also collect feedback, reviews, and communications that you share with us through various channels, including email, phone calls, and online forms. This information helps us understand your needs better and improve our services accordingly.
We use the information we collect to provide and improve our contact lens services, process your orders, and communicate with you about your purchases. Your personal information enables us to deliver contact lenses to your specified address, provide customer support, and ensure you receive appropriate products for your vision needs. We also use this information to send you order confirmations, shipping notifications, and important updates about your purchases.
We may use your information to personalize your experience on our website, recommend products that may interest you, and provide targeted content based on your preferences and past interactions with our services. This helps us offer more relevant product suggestions and improve your overall experience with NoMariq Vision Care.
We also use aggregated and anonymized information for analytical purposes to understand usage patterns, improve our website functionality, and develop new features. This data helps us make informed decisions about product offerings, website improvements, and service enhancements.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this privacy policy. We may share your information with trusted service providers who assist us in operating our business, such as shipping companies for product delivery, payment processors for secure transactions, and technology service providers for website maintenance and support.
These third-party service providers are contractually obligated to protect your information and use it only for the specific purposes for which we share it. They are not authorized to use your personal information for their own marketing purposes or to share it with other parties. We carefully select these partners based on their privacy practices and security measures.
We may also disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests. In such cases, we will make every effort to notify you of such disclosure unless prohibited by law.
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to protect sensitive information during transmission, and we maintain secure servers with appropriate physical, electronic, and procedural safeguards. All payment information is processed through secure payment gateways that comply with industry standards.
We regularly review and update our security practices to ensure they remain effective against evolving threats. Our staff members who have access to personal information are trained on privacy protection and are required to maintain confidentiality. We also conduct regular security audits and assessments to identify and address potential vulnerabilities.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to using reasonable measures to protect your information and will notify you of any security breaches as required by law.
We use cookies, web beacons, and other tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, maintain your session, and provide personalized content. These technologies also help us understand how you use our website and identify areas for improvement.
You can choose to accept or decline cookies through your browser settings. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, please note that some features of our website may not function properly if you disable cookies. You can also delete cookies from your device at any time.
We may use third-party analytics services to help us understand website usage patterns and improve our services. These services may use cookies and other tracking technologies to collect information about your interactions with our website. You can opt out of these analytics services through their respective privacy settings.
You have the right to access, update, or delete your personal information that we have collected. You can contact us at any time to request access to your information, correct any inaccuracies, or request deletion of your data. We will respond to your requests within a reasonable timeframe and in accordance with applicable laws and regulations.
You have the right to opt out of receiving marketing communications from us. You can unsubscribe from our email lists by clicking the unsubscribe link in our emails or by contacting us directly. Please note that you may still receive transactional communications related to your orders and account, such as order confirmations and shipping notifications.
If you have concerns about how we handle your personal information, you have the right to file a complaint with the appropriate regulatory authority. We encourage you to contact us first so that we can address your concerns directly and work to resolve any issues.
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you are under 18, please do not provide any personal information through our website or services. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
Parents and guardians should monitor their children's internet usage and help ensure that they do not provide personal information through our website. If you believe that we have inadvertently collected information from a child under 18, please contact us immediately so that we can take appropriate action.
If you are a parent or guardian and have questions about our privacy practices regarding children, or if you would like to request deletion of your child's information, please contact us using the information provided in this policy.
Your information may be transferred to and processed in countries other than your country of residence, including the Philippines where our primary operations are located. These countries may have different data protection laws than your jurisdiction. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy and rights.
We may use standard contractual clauses approved by relevant authorities to ensure adequate protection of your personal information when it is transferred internationally. These clauses provide legally binding privacy protections for your information regardless of where it is processed.
By using our services, you consent to the transfer of your information to the Philippines and other countries where we operate. If you do not agree to such transfers, please do not use our services or provide us with your personal information.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The retention period depends on the type of information and the purposes for which it was collected, including legal, accounting, and reporting requirements.
Order information and customer records are typically retained for a period of seven years for accounting and legal purposes. Marketing and communications data may be retained until you opt out of receiving communications or request deletion of your information. Technical data and website usage information may be retained for shorter periods unless required for security or legal purposes.
When we no longer need your personal information, we will securely delete or destroy it using appropriate methods to prevent unauthorized access or reconstruction. We may retain anonymized or aggregated data for analytical purposes without any time limitation.
Our website may contain links to third-party websites, services, or applications that are not owned or controlled by NoMariq Vision Care. This privacy policy does not apply to these third-party services, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party services you visit.
When you click on third-party links or use third-party services, you may be sharing information with those parties. These third parties may have their own privacy policies and terms of service that govern their collection and use of your information. We recommend reading these policies before providing any personal information.
We may occasionally recommend third-party products or services that we believe may be of interest to you. However, any dealings you have with these third parties are solely between you and them, and we are not responsible for any issues that may arise from these interactions.
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
If we make significant changes that affect how we use your personal information, we will provide additional notice through email or prominent notices on our website. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.
We maintain archives of previous versions of this privacy policy so that you can review the terms that were in effect when you first provided your information. If you have questions about changes to this policy, please contact us for clarification.
If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us using the information provided below. We are committed to addressing your privacy concerns and will respond to your inquiries in a timely manner.
You can reach us by email at privacy@nomariq.org, by phone at +63 2 8856 4729, or by mail at Unit 2B, Millennium Tower, 567 Ayala Avenue, Makati City, Metro Manila, Philippines 1226. Our privacy team is available to assist you with any privacy-related questions or concerns.
We value your feedback and suggestions for improving our privacy practices. If you have ideas for how we can better protect your privacy or improve our services, we encourage you to share them with us.
Last Updated: December 2024